During these uncertain times with ever changing guidance regarding COVID-19, we thought it might be helpful to review the measures we are taking at City Osteopaths, and how to make your appointment as safe as possible.
Booking an appointment
As a healthcare provider, we are permitted to remain open and provide face-to-face appointments regardless of the current tier status of our area or the one you are travelling from. We are also allowed to remain open during any lockdown periods. You can make an appointment 24 hours a day by using our online booking facility via our website, or by calling our reception team during office hours. When booking your appointment, you will be asked a series of questions to ensure it is safe for you to attend, for example, ‘have you been in contact with anyone who has had a positive COVID test?’. The full list of questions is available on our website.
Attending an appointment
Before attending, if possible, use the toilet so that you won’t need to visit while at your appointment. To further reduce the need to go into public areas, we ask all visitors to enter the building through the 4th door along. This will take you directly into the entrance hall outside our clinic where you can have a seat. Please don’t enter the building earlier than necessary to reduce the chances of you coming into contact with others. Please wear (or bring with you) loose fitting clothing. This will mean you won’t need to undress as much for your treatment. As the room is being ventilated regularly and the treatment couch covers are all wipe clean, it may feel a little cooler than usual. Remember to bring a face covering with you. We can supply one if you forget but there will be a small charge. If you are attending with a young child, please bring some of their toys to keep them amused as we are no longer using our toys in the clinic.
During an appointment
Make sure you wear a face covering over your nose and mouth for the entire time you are in the building. Your temperature will be taken, and you will be asked a series of screening questions before entering the clinic room. On entering the clinic room, you will be asked to sanitise your hands. During the appointment, try not to touch anything unnecessarily, such as surfaces or your face.
Behind the scenes
All fabric coverings, such as pillowcases, have been replaced with water-proof coverings that can be sanitised. In between appointments, we are sanitising the treatment couch, equipment and touch points, such as the credit card machine and chairs. Throughout the appointment, we will wear a facemask and during treatment we will wear gloves and an apron if necessary. We will be ventilating the clinic room regularly and have increased the frequency of our normal cleaning procedures. Outside of the clinic, we are all adhering strictly to infection control measures to reduce our own chances of infection and the subsequent risk of transmission to our patients.
It is always best to treat painful problems as soon as possible, so we are keen that patients feel safe visiting the clinic and do not have to delay treatment. If you have any specific concerns about attending the clinic, or any feedback or suggestions, please get in touch via our email address firstname.lastname@example.org.