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City Osteopaths Privacy Notice

The following information explains how we as a clinic will handle your personal information and comply with the General Data Protection Rules (GDPR) 2018.

What information is collected?

Our administration staff will collect basic contact details from you, including your name, address, contact telephone numbers and emails.  This is so that we can provide you with information about the time and date of your appointment and information about the clinic.  Your practitioner will collect your GP details, past medical history, family medical history and details of your symptoms.  This information is taken for the purposes of making informed clinical decisions. 


Who is collecting it?

Information is collected by our administration staff and our practitioners, all of which are familiar with the GDPR and have signed declarations to adhere to guidelines. 


How is it collected?

Information will be collected over the telephone or in person or through our online booking website.  All information is stored electronically on a secure remote UK based server using encrypted communication and password protected access.


Why is it being collected?

Information is collected to keep you informed about your appointments, to send you information about your treatment plan, such as recommended exercises, and to make informed clinical decisions.


Who will it be shared with?

Your personal information will not be shared with anyone without your consent.  With your permission, we may share your information with other health care providers. 


Who has data protection responsibility?

Daniel Bailey is the registered data controller for City Osteopaths UK Ltd.


Can I access the information?

As a patient, you have the right to rectify any inaccuracies, access copies of your records, or request for items to be erased (we cannot erase parts of your health records due to our legal obligations).  Copies of your notes will be provided within one month of the request free of charge.


How long is my information kept for?

Your health records and personal information will be kept for a minimum of 8 years after your last consultation at the clinic.  For patients under the age of 18, their records will be kept until they are age 25.


What if I any concerns about my information?

You should raise any concerns with the data controller, Daniel Bailey, who can be contacted via the clinic’s contact phone number or email.  If you are not happy with the response you receive, you may contact the Information Commissioner’s Office on 0303 123 1113.

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